Terms and Conditions

3.1 Project Initiation

Before commencing any project, the following must be completed:

• Signed project proposal or contract
• Initial deposit payment
• Project brief and requirements documentation
• Resource allocation and team assignment

3.2 Project Timeline

Project timelines are established based on:

• Project scope and complexity
• Resource availability
• Client feedback turnaround time
• Technical requirements and integrations

Timeline Modifications: May occur due to:

• Scope changes or additions
• Delayed client feedback
• Technical challenges
• Third-party dependencies

3.3 Project Milestones

Standard project milestones include:

1. Project Planning and Requirements Gathering
2. Design Phase Approval
3. Development Phase Completion
4. Testing and Quality Assurance
5. Client Review and Feedback
6. Final Deployment
7. Post-Launch Support

3.4 Client Responsibilities

Clients are expected to:

• Provide clear project requirements and objectives
• Supply necessary content and materials on time
• Review and provide feedback within agreed timeframes
• Attend scheduled project meetings and reviews
• Make payments according to the agreed schedule
• Obtain necessary third-party licenses or permissions

3.5 Quality Assurance

Our quality assurance process includes:

• Code review and testing
  • Unit testing
  • Integration testing
  • User acceptance testing
  • Performance testing
• Cross-browser compatibility testing
• Mobile responsiveness verification
• Security vulnerability assessment
• Load testing and optimization

4.1 Client Rights

Upon full payment, clients receive the following rights:

• Exclusive ownership of final deliverables
  • Custom design elements
  • Project-specific code
  • Content and copy created for the project
  • Custom graphics and visual elements
• License to use and modify deliverables
• Right to distribute and sell products/services using deliverables
• Permission to transfer rights to third parties

4.2 Our Retained Rights

We retain the following rights:

• Pre-existing intellectual property
  • Development frameworks
  • Code libraries
  • Design templates
  • Tools and methodologies
• Portfolio rights
  • Display work in our portfolio
  • Use project details in case studies
  • Reference client in marketing materials

4.3 Third-Party Materials

For third-party materials used in projects:

• Stock photos and media
• Fonts and typography
• Plugin and extension licenses
• Third-party APIs and services

Clients are responsible for maintaining appropriate licenses for third-party materials after project completion.

4.4 Copyright Protection

All work is protected under copyright law:

• Unauthorized use is strictly prohibited
• Legal action may be taken against infringement
• Modifications must comply with license terms
• Attribution requirements must be followed

5.1 Payment Schedule

Our standard payment schedule is structured as follows:

• Initial Deposit: 50% of project cost
  • Due before project commencement
  • Non-refundable after project initiation
  • Secures project timeline and resources
• Progress Payments
  • 25% at design approval
  • 15% at development completion
  • 10% at project launch

5.2 Payment Methods

We accept the following payment methods:

• Bank Transfer
• Credit/Debit Cards
• PayPal
• International Wire Transfer

5.3 Late Payments

Late payment penalties include:

• 2% interest per month on overdue amounts
• Project work suspension after 15 days
• Service discontinuation after 30 days
• Legal action for persistent non-payment

5.4 Additional Costs

Additional charges may apply for:

• Scope changes and feature additions
• Rush delivery requests
• After-hours support
• Third-party services and licenses
• Content creation and copywriting
• Extended maintenance services

5.5 Refund Policy

Our refund policy includes:

• Full refund available before project start
• Partial refund based on work completed
• No refund for approved deliverables
• Case-by-case evaluation for disputes

6.1 Confidential Information

We protect the following types of confidential information:

• Business Information
  • Business strategies and plans
  • Financial information
  • Market research and analysis
  • Customer and supplier lists
• Technical Information
  • Source code and algorithms
  • System architecture
  • Technical specifications
  • Development methodologies
• Personal Data
  • Employee information
  • Customer data
  • User analytics
  • Contact information

6.2 Security Measures

We implement the following security measures:

• Technical Security
  • Encryption of sensitive data
  • Secure development practices
  • Regular security audits
  • Access control systems
• Organizational Security
  • Staff confidentiality agreements
  • Security training programs
  • Access restriction policies
  • Incident response procedures

6.3 Data Protection Compliance

We comply with international data protection regulations:

• GDPR Compliance
  • Data processing agreements
  • Privacy impact assessments
  • Data subject rights management
  • Breach notification procedures
• Data Retention
  • Defined retention periods
  • Secure data disposal
  • Data minimization practices
  • Regular data audits

6.4 Third-Party Disclosure

Information sharing with third parties is limited to:

• Legal requirements and court orders
• Authorized service providers
• Client-approved disclosures
• Emergency situations

7.1 Client-Initiated Cancellation

In the event of client-initiated cancellation:

• Notice Requirements
  • Written notice required
  • 30-day notice period
  • Immediate cessation of work
  • Project documentation handover
• Financial Obligations
  • Payment for completed work
  • Non-refundable deposits
  • Cancellation fees may apply
  • Third-party costs coverage

7.2 Service Provider Termination

We may terminate services under these conditions:

• Non-payment of fees
• Breach of agreement terms
• Unethical or illegal requests
• Extended project delays
• Lack of cooperation

7.3 Project Materials

Upon cancellation, the following applies:

• Material Return
  • Client-provided assets
  • Completed deliverables
  • Project documentation
  • Licensed materials
• Intellectual Property
  • Rights transfer for paid work
  • Removal of unused assets
  • License termination

8.1 Liability Limitations

Our liability is limited to:

• Direct Damages
  • Maximum of total project cost
  • Proven negligence only
  • Documented direct losses
• Excluded Damages
  • Indirect losses
  • Business interruption
  • Lost profits or revenue
  • Data loss or corruption

8.2 Third-Party Services

We are not liable for:

• Third-party service failures
• External API disruptions
• Hosting service issues
• Domain registrar problems
• Payment gateway complications

8.3 Force Majeure

No liability for disruptions due to:

• Natural disasters
• Government actions
• War or terrorism
• Pandemics or health crises
• Infrastructure failures
• Cyber attacks

9.1 Resolution Process

Disputes will be resolved through:

1. Direct Negotiation
   • Good faith discussions
   • Written communication
   • 30-day resolution period
2. Mediation
   • Neutral third-party mediator
   • Shared costs
   • Confidential process
3. Arbitration
   • Binding decision
   • Professional arbitrator
   • Cost allocation

9.2 Governing Law

Legal Framework:

• Applicable jurisdiction
• Choice of law
• Venue selection
• Legal fees allocation

10.1 General Inquiries

• Email: info@pixelcraftedstudio.com
• Phone: (123) 456-7890
• Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

10.2 Technical Support

• Email: support@pixelcraftedstudio.com
• Phone: (123) 456-7891
• Emergency: 24/7 support for critical issues

10.3 Physical Address